Online Support

Effective date: July 8, 2026 · Applies to octo.ai

1. Scope

This document describes the online support options Octo Inc. provides to customers using the Octo enterprise AI operating system at octo.ai.

2. Support channels

Channel	Details
Email support	hello@octo.ai
In-app support	Support channel / live chat inside the Octo platform
Documentation	Online help center and product documentation

3. Support hours

Email and in-app support: received 24/7.
Documentation: available online 24/7.

4. Response commitment

Octo acknowledges receipt of support requests as quickly as possible and responds according to the priority of the issue. Requests and complaints are handled following the procedures and timelines described in our Complaint Handling policy.

5. Scope of support

Guidance on registration, setup, and feature usage.
Technical support and troubleshooting for the service.
Answers about plans, pricing, billing, and invoices.
Receiving feedback and suggestions to improve the service.

6. General terms

Support information may be updated and published on the platform. Questions:hello@octo.ai.