These Terms of Service (“Terms”) govern access to and use of the Octo enterprise AI operating system (“Service”) provided by Octo Inc. (“Octo”, “we”, “us”). By creating an account or using the Service, you agree to these Terms and our Privacy Policy.
You must have legal capacity to contract. You are responsible for maintaining the security of your credentials and for all activity under your Account.
You may not use the Service for unlawful activity, to upload infringing or harmful content, to attempt unauthorized access, or to interfere with the Service or other users.
Plans and pricing are posted at octo.ai/pricing and governed by our Pricing Policy. Paid Plans are charged in US Dollars (USD), monthly in advance. Each paid Plan is priced as a per-User fee only; there is no platform fee, no setup fee and no minimum seat commitment. The per-User price and the maximum number of Users each Plan admits are stated for every Plan on the pricing page. Adding Users mid-cycle is charged pro rata; removing Users takes effect at the next billing period. Refunds are handled per our Refund Policy.
Every Plan includes a stated number of AI requests per month, listed on the pricing page; that allowance is included in the Plan fee and resets each billing month. Unused requests do not carry over. On the free Plan, AI is restricted to models we make available at no charge. On paid Plans, usage beyond the included allowance is drawn from AI Credits purchased in advance, priced in USD at the model provider’s cost plus a platform fee disclosed at the point of purchase. Credits are consumed as you use the Service and are non-transferable between accounts. Beyond the included allowance, no AI charge arises other than against Credits you have purchased.
All prices are stated exclusive of value-added tax and any other applicable taxes or duties. Taxes are calculated and added at invoicing based on the billing address you provide; you are responsible for keeping that information accurate and for any taxes assessed on your use of the Service other than taxes on our income.
For customers in Vietnam, value-added tax on digital services is applied at the statutory rate (currently 10%) and shown as a separate line on each invoice. Octo issues a compliant Vietnamese electronic invoice (hóa đơn điện tử) for every paid transaction, including transactions billed by a foreign supplier, in accordance with Vietnamese e-invoice regulations as they apply to cross-border digital service providers. The e-invoice is delivered to the billing contact by email and is available in the billing area of your workspace. If you require the invoice to be issued to a specific tax code (mã số thuế) or legal entity name, you must provide those details before the invoice is issued; reissuing an invoice after the fact is subject to the limits Vietnamese law places on invoice adjustment.
Where we are required to withhold or collect tax on your behalf, the amount charged will be adjusted accordingly and shown on your invoice.
Octo retains ownership of the platform, software, interfaces and brand. Your Content remains yours. You grant Octo a limited license to use it solely to provide the Service.
The Service is provided on an “as available” basis. Octo is not liable for indirect damages arising from misuse, third-party failures, or events outside our reasonable control.
We may suspend or terminate access for violations of these Terms. You may cancel your subscription at any time.
We may update these Terms and will post the revised version with an updated effective date. Continued use constitutes acceptance.
Questions: hello@octo.ai.