Refund Policy

Effective date: July 8, 2026 · Applies to octo.ai

This Refund Policy governs payments for paid Octo subscription plans (Pro and Enterprise). The Starter plan is free and not eligible for refunds.

1. Eligibility

• You request a refund within 7 days of payment and have not materially used the Service during the billing period.
• The Service was unavailable due to a technical failure on Octo’s side that we did not resolve within a reasonable time.
• You were charged incorrectly or double-charged for the plan you selected.

2. Non-refundable items

• Fees for subscription time already consumed during the billing period.
• Refund requests submitted more than 7 days after payment, except where Octo is at fault.
• Accounts suspended or terminated for violations of the Terms of Service.
• Free-plan credits, promotional balances and add-on purchases.

3. How to request a refund

Email hello@octo.ai from your Account email address with: Account email, transaction reference, and reason for the request.

4. Processing

We review refund requests in good faith and aim to respond within 3 business days. Approved refunds are returned to the original payment method within 7–14 business days, depending on your bank or payment provider.

5. Cancellation

You may cancel your subscription at any time from your Account settings. The Service remains active through the end of the paid billing period and will not renew automatically.

6. Changes

We may update this Refund Policy and will post the revised version with a new effective date.

7. Contact

Questions: hello@octo.ai.